Myola Support

Having a problem or a question? Look through the questions below or write to us directly.

Write to us admin@moyosocial.app We usually reply within 1–2 business days. You can also send us a message in the app from Me → Help.

Frequently asked questions

I forgot my password. What should I do?

Tap "Forgot password" on the sign-in screen and enter your account's e-mail address. Enter the 6-digit code you receive and your new password to get back in.

How do I delete my account?

In the app, go to Me → Settings → Delete account. Your account, profile, posts and messages are deleted permanently; this cannot be undone. If you cannot open the app, write to us from your registered e-mail address and we will delete it for you.

How do I report or block someone?

Choose "Report" or "Block" from the menu of a profile, post or room. Reports are reviewed within 24 hours.

I bought coins but they did not arrive.

Try closing and reopening the app. If it continues, write to us with a screenshot of the purchase receipt. Purchase refunds follow Apple's rules and are requested at reportaproblem.apple.com.

How do I withdraw my earnings as a host?

Add your payout details on Me → Withdraw and create a request. Requests are paid after they are reviewed and approved.